Help & FAQs

At Icepac, we want your experience to be simple, smooth, and worry free. Here you’ll find answers to some of the most common questions about our frozen foods, storage, and purchasing process.
Frequently Asked Questions

1. Where can I buy Icepac products?
Our products are available in major supermarkets, retail outlets, and online grocery platforms across Pakistan.
Available in stores & online | T&Cs Apply
📍 Main Market, Gulberg
📍 Zafar Ali Road, Lahore

2. How should I store Icepac products?
Keep all products frozen at -18°C or below. Once thawed, do not refreeze. Always check packaging for specific storage instructions.

3. Are Icepac products ready to cook?
Yes! Most of our products are ready to cook for your convenience. Just follow the simple cooking instructions on the back of the pack.

4. Do Icepac products contain preservatives?
We follow international food safety standards to ensure freshness and quality. All of our products are free from added preservatives. Please refer to the ingredients list on the packaging for details.

5. Can I order directly from Icepac?
Currently, we supply through supermarkets, distributors, and online partners and through our online website.
Available in stores & online | T&Cs Apply
📍 Main Market, Gulberg
📍 Zafar Ali Road, Lahore